TERMS AND CONDITIONS
Please read the terms and conditions set out below carefully before purchasing any services / goods from us. When you purchase classes / courses from Pilates Method by BBW you agree to be bound by these Terms and Conditions.
Who we are
These terms will apply to all sales of CLASSES / COURSES / CLASS PACKS via the website (accessible at www.bbwpilates.com) and email bookings to you, the customer (referred to in these terms as you/your) by Pilates Method by BBW (referred to in these terms as we/us/our).
You can contact us regarding purchases via telephone 07412518799 or email to bbwpilates@outlook.com
Payments
We accept payment via cash at class / course venues, Bank transfer or online payments and if you wish to use this option then the payment for classes will be taken via Stripe. You do not need to have an account for this as Stripe offers you the facility to do one-off payments. No card details are stored by Pilates Method by BBW or Stripe ,unless you have an account with them.
Courses must be paid for in full in advance to secure your space.
Refunds and Cancellations
In the instance that a class venue cannot be used in the short term (due to e.g. refurbishment), we will endeavour, where possible, to re-schedule your session. In this instance Pilates method by BBW is not responsible for any travel expenses incurred. In the event of us having to cancel a session we will refund you for the cost of the session via the method used for payment. If a refund is applied on a card transaction, normal banking procedures are for that credit to appear in your account after 3-5 working days.
Courses
Course Transfers: – Your course is not transferable to anyone else. Allowing anyone else to use your course package represents a serious breach of these Terms & Conditions and will result in that course sessions being cancelled, and no refund of the course package fee will be paid.
Pilates Method by BBW is under no obligation to refund or transfer your money in the event that you are unable to attend part or the entirety of the course. We regret that we are not able to offer an alternative for missed sessions.
Classes & 121 Sessions
Pilates Method by BBW is under no obligation to refund or transfer your money in the event that you are unable to attend part or the entirety of the Class. We regret that we are not able to offer an alternative for missed sessions which were not cancelled within the allotted 12-hour cancellation time frame.
You have up to 12 hours before the class / 121 session to cancel your booking to receive a credit which will be credited to your account to use for another class.
Cancellation within the 12 hour time frame will make you liable for the full payment of the class / 121 session.
Adverse Weather
Pilates Method by BBW is under no obligation to refund sessions that may be missed by local adverse weather when the venue and environs are safe and accessible, and the session goes ahead. We regret that we are unable to offer automatic refunding or rescheduling of sessions in the event of adverse conditions local to yourselves preventing you from attending a scheduled session.
Valuables
All property (including prams, bikes) left in class venues or in entrance halls or outside, is left at your own risk. Pilates Method by BBW cannot accept any responsibility for the loss or damage of any personal possessions.
Medical Conditions
You will be asked for any existing medical conditions prior to your initial class. You agree to inform Pilates Method by BBW of any changes, including pregnancy, as soon as you are aware of them. All information will be kept strictly confidential.
Each time you attend a class, you warrant and represent to us that you have no medical conditions known to you that would prevent you from engaging in any and all forms of exercise including, Pilates. If in doubt at any time, it is your sole responsibility to consult a medical practitioner and cease attending classes until you are satisfied that you are in good health and can perform the exercises safely.
Health and Safety
It is your responsibility to monitor your own physical condition throughout any exercise programme. In the event of any unusual symptoms occurring, you should cease practising and inform a member of staff immediately and also in writing to bbwpilates@outlook.com
Illness
Should you have, or develop, any known or suspected medical condition you must please consult your doctor before attending a class and inform your Pilates Method by BBW Teacher either via the email address provided on via telephone.
(email: bbwpilates@outlook.com) or (07412518799).
All information received is treated with the strictest confidence and sensitivity.
We recommend that you never attend a class if you have any kind of contagious illness including: diarrhoea, sickness or a bad cold. Please wait until the doctor has given you the all clear before returning to classes.
In the instance of sickness and/or diarrhoea you must have been clear of all symptoms for at least 48 hours before attending a class.
Never attend a class if you are suffering with difficulty breathing, chest pain, dizziness or feeling faint. Seek urgent help from a Medical professional.
Nappies and Changing your Baby (Mummy & Baby Courses)
If you need to change your baby’s nappy at class always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
Please take all your used nappies away with you from class unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).
Withdrawal of Service
Pilates Method by BBW may, at its own discretion, refuse entry of a customer to its sessions if it is felt that the customers behaviour is unreasonable.
COMPLAINTS
We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to bbwpilates@outlook.com
INFORMATION WE COLLECT
When you sign up to any of our services, we may collect the following personal information:
Full name, contact information including email address & contact telephone numbers.
Demographic information such as postcode, date of birth, preferences, and interests
WHAT WE DO WITH THE INFORMATION WE GATHER
We may use the information that you provide or that we collect for the following purposes:
To register you with Pilates Method by BBW , and to set up and manage your Pilates Method by BBW account.
Internal record keeping.
To improve our products and services.
To periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
To contact you from time to time, by email, phone, or mail.
You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
Your right to control what communications, if any, that you receive from Pilates Method by BBW is important to us.
To unsubscribe from our communications please email ‘UNSUBSCRIBE’ in the email header to bbwpilates@outlook.com
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